Punctuation Restoration in Spanish Customer Support Transcripts using Transfer Learning DeepLo NAACL

Xiliang Zhu | Shayna Gardiner | David Rossouw | Tere Roldán and Simon Corston-Oliver |

Developing a Production System for Purpose of Call Detection in Business Phone Conversations NAACL

Elena Khasanova | Pooja Hiranandani | Shayna Gardiner | Cheng Chen | Simon Corston-Oliver | Xue-Yong Fu |

Entity-level Sentiment Analysis in Contact Center Telephone Conversations EMNLP

Xue-yong Fu | Cheng Chen | Md Tahmid Rahman Laskar | Shayna Gardiner | Pooja Hiranandani | Shashi Bhushan Tn |