An Emotional Comfort Framework for Improving User Satisfaction in E-Commerce Customer Service Chatbots NAACL

Shuangyong Song | Chao Wang | Haiqing Chen | Huan Chen |

Turn-Level User Satisfaction Estimation in E-commerce Customer Service ACL ECNLP IJCNLP

Runze Liang | Ryuichi Takanobu | Feng-Lin Li | Ji Zhang | Haiqing Chen | Minlie Huang |

KACE: Generating Knowledge Aware Contrastive Explanations for Natural Language Inference ACL IJCNLP

Qianglong Chen | Feng Ji | Xiangji Zeng | Feng-Lin Li | Ji Zhang | Haiqing Chen | Yin Zhang |

Improving Commonsense Question Answering by Graph-based Iterative Retrieval over Multiple Knowledge Sources COLING

Qianglong Chen | Feng Ji | Haiqing Chen | Yin Zhang |

Task-Oriented Conversation Generation Using Heterogeneous Memory Networks EMNLP

Zehao Lin | Xinjing Huang | Feng Ji | Haiqing Chen | Yin Zhang |

Simple and Effective Text Matching with Richer Alignment Features ACL

Runqi Yang | Jianhai Zhang | Xing Gao | Feng Ji | Haiqing Chen |

Semi-Autoregressive Neural Machine Translation EMNLP

Chunqi Wang | Ji Zhang | Haiqing Chen |

A Deep Relevance Model for Zero-Shot Document Filtering ACL

Chenliang Li | Wei Zhou | Feng Ji | Yu Duan | Haiqing Chen |

Transfer Learning for Context-Aware Question Matching in Information-seeking Conversations in E-commerce ACL

Minghui Qiu | Liu Yang | Feng Ji | Wei Zhou | Jun Huang | Haiqing Chen | Bruce Croft | Wei Lin |

AliMe Chat: A Sequence to Sequence and Rerank based Chatbot Engine ACL

Minghui Qiu | Feng-Lin Li | Siyu Wang | Xing Gao | Yan Chen | Weipeng Zhao | Haiqing Chen | Jun Huang | Wei Chu |